Frequently Asked Questions

Grooving provides a suite of integrated business tools: Pips (HRIS), Flow (Project Management), Tics (Marketing Analytics), Hub (Customer Chat), Connect (Marketplace Integration), Social (Social Media Management), and Link (KOL Management). Each product works standalone or together in one unified workspace.

After signing up, our onboarding team schedules a kickoff call to understand your workflows. We then configure the platform to match your processes, migrate existing data, and run a training session for your team. Most teams are fully operational within 5–7 business days.

Each Grooving product works independently — you can start with just Pips for HR or Flow for project management. As your needs grow, adding more products is seamless since they share the same workspace and data layer.

We offer flexible plans based on team size and product selection. Starter plans begin at an affordable monthly rate per product, with discounts for bundling multiple products. Enterprise plans with custom SLAs and dedicated support are available for larger organizations. Contact our sales team for a tailored quote.

Grooving integrates with 50+ platforms including Shopee, Tokopedia, TikTok Shop, Shopify, Slack, Google Workspace, and more. Our REST API and webhooks allow custom integrations with any system your team already uses.

For most products, you can be up and running the same day you sign up. Full suite setup with data migration and custom configuration typically takes 5–7 business days depending on complexity and team size.

All data is encrypted at rest and in transit using AES-256 and TLS 1.3. We are SOC 2 Type II compliant, perform regular third-party security audits, and maintain data residency options for teams with compliance requirements.

All plans include email and chat support with response times under 4 hours on business days. Growth and Enterprise plans include priority support with a dedicated account manager, phone support, and 24/7 emergency response.

Yes. You own your data and can export it at any time in standard formats (CSV, JSON, Excel) from your admin dashboard. There are no lock-in contracts — export and migrate whenever you need with no additional fees.